May 3, 2008

A Thought on Business Size and Happiness

We take for granted that startups tend to be small, productive, and fun, and that behemoth companies are usually bureaucratic, dreary, and slow to produce. What's frequently left unexplored is the growth stage between these polar opposites. The small-to-mid-sized company transition process is something I've been thinking about a lot lately.

In some sense, the middle stage between startup and established business is the hardest in an organization's growth. Startups may be just barely scraping by, but they can have fun doing it. Big businesses may not have fun, but they have security and stability and process and usually enough money to sort most anything out. Mid-sized businesses, though, seemingly have the potential to be both animals: fun and stable, profitable and agile, and so forth. But clearly, given the culture of most large businesses that were once mid-sized businesses, having your cake and eating it too is a clearance shelf management book pipe dream.

Consensus seems to be that any business larger than about five people won't be a "fun" place to work in the purest sense. That doesn't mean it won't be successful, profitable, exciting, etc. But the shared sense of goals, culture, aesthetics, and velocity that makes an infant business exciting seems to cap out at around five bodies. Bigger than that and you'll never again be without the sort of communication problems that eat away at employee happiness and overall productivity.

This is clearly an unfinished thought. What I'd like to figure out is how to achieve that balance in a growing company. What I'll more likely end up figuring out is how to mitigate the uncomfortable transition from small to big on a person-by-person basis.

2 comments:

Tim Moore said...

It is possible to have that balance, but the executives of most growing companies don't put a high priority on keeping it.

I currently work at a company that is growing, profitable and still has a high sense of cohesion and satisfaction among its members. I've also worked in the past at a place that went from a startup to a successful public company, and had an extremely difficult time in the middle where everyone was miserable and they came very close to going out of business.

I think the difference is that the latter company was focused entirely on getting big quickly and going public, and the growth stage was only looked at as an interim period. There was no consideration for how to make that interim period bearable, because it was always thought that if everyone could tough it out for a bit, the IPO would make everyone rich, the company wouldn't have to cut so many corners, and everything would be happy and fun again. This was all around 2000, 2001. Needless to say, the IPO was postponed and we all had a few more years of misery before things started to look up.

My current employers, on the other hand, focus on self-sustainability and incremental growth, with a set of core cultural values that drive the business. Those values are essential to the success of the company, and a cultural fit is one of the most important hiring considerations. But keeping a cultural integrity is only possible if you're willing to turn away otherwise-qualified candidates, which is only possible if you're willing to limit your rate of growth, which is probably only possible if your business can be profitable at a small scale.

One thing I'm sure of, though, is that once you've started going down that road towards a dreary bureaucracy, there's really no turning back.

Ryan said...

I agree with Tim. I worked for a mid-sized company (18) for a while where the entire focus was on delivering for the customer and not at all the work environment or culture! It sucked.
In a start-up everyone is working 24 hrs a day or at least it seems that way. Well, even with the right compensation employees will still not enjoy that work experience. Think of it this way, if the company culture is the plant that must be watered and nurtured, the cash are the leaves and buds that come when the plant is fully grown. Water the culture, grow, get the cash. (Sorry for the lame analogy)